Win delivery disputes with photo proof.
Staff photograph every delivery bag sealed and opened, linked to the order number and delivery app, so finance has proof ready whenever an app or a customer disputes an order.
At a glance
From 99 SAR per branch / month
Why it matters
When a customer reports a missing item or a tampered bag, the delivery app asks the restaurant for proof. Without it, the cost usually lands on your branch.
The problem
A customer says an item was missing, and it's your word against theirs.
With Order Protection
Open the photo of the bag with every item inside, taken before it left the branch.
The problem
The order reached the customer opened or tampered with on the way.
With Order Protection
Show the photo of the bag sealed and ready for the driver.
The problem
Finance searches WhatsApp groups and camera rolls for evidence.
With Order Protection
Every photo is filed by order number, branch, delivery app and date.
How it works
Staff capture proof while they pack. Finance finds it the moment a dispute arrives.
Staff pick the delivery app and enter the order number and amount. Their branch is attached automatically.
One photo of the open bag with the items visible, and one of the bag sealed for the driver.
Photos are compressed on the phone. If the connection drops, the order waits in a queue and can be re-sent with one tap.
Finance and brand admins filter by date, branch or app, open both photos and answer the dispute with proof.
Features
One workflow for staff at the counter, finance in the office and the brand admin who runs it all.
Every order carries an open-bag photo and a sealed-bag photo, so you can show what was packed and how it left.
Photos are compressed on the phone, and orders queue up when the signal drops, so no proof is lost at peak time.
Filter by date range, branch and delivery app, search by order number or staff name, and view photos full screen.
See orders over time, by branch and by delivery app, with a team overview for brand admins.
Brand admins manage branches and users, finance reviews orders, and staff submit proof for their own branch.
Choose which delivery apps staff can submit for, and add your logo and brand colours to your portal.
Pricing
One price per branch, with every feature and every user included. No tiers to compare.
99SAR per branch / monthRegular price: 149
For the first 30 restaurants, locked for 12 months.
Billed every month.
Prices exclude 15% VAT.
Prices exclude 15% VAT.
We prepare a custom quote for larger groups, with the same features and unlimited users.
Fair use: up to 10,000 orders per branch a month are included. If a branch goes beyond that, we contact you with a quote; your staff can always keep photographing orders.
Nothing is charged online. After you apply, our team contacts you to confirm your branches and price and to start your free trial.
FAQ
No integration is needed. Staff pick the delivery app from the list enabled for your brand, such as HungerStation, Jahez, Keeta or ToYou, and type the order number.
Photos are compressed and saved on the phone. If an upload fails, the order stays in a queue on the device, and staff can re-send it with one tap once the connection is back.
No. Staff sign in to your brand's portal from the browser on their phone and take the photos from there.
Your brand admins and finance team review orders and photos in your brand's portal. Staff use it to submit orders for their own branch.
Yes. You pay per branch, so contact us when you open a branch and we add it to your account and your bill. Users are unlimited: add every staff and finance account you need at no extra cost. For 10 branches or more, we prepare a custom quote.
149 SAR per branch per month. The first 30 restaurants pay 99 SAR per branch, locked for 12 months. Billed annually, you pay for 10 months and get 12. Prices exclude 15% VAT. Nothing is charged online: after you apply, our team contacts you to confirm your branches and price and to start your 14-day free trial.
More from Misdaq
See every branch every morning, without visiting.
Daily photo checklists for each branch (AC, lights, cleanliness, staff, displays) roll up into a pass/fail board for your operations manager, with maintenance tickets instead of WhatsApp threads.
Every delivery into your branches, documented.
Photograph shipments sealed when sent and opened when received, record shortages and damage with evidence, and settle supplier and branch-transfer disputes in minutes.
Tell us about your branches and the delivery apps you sell on. Our team will contact you to set up your account.
